Shipping policy

Processing Time Orders are processed within 1–3 business days.

Shipping Times

• Metro areas: 2–5 business days
• Regional areas: 5–10 business days
• Remote areas: up to 14 business days

Delivery times are estimates and may vary due to courier delays, high-demand periods, or circumstances outside our control.

Shipping Costs Shipping costs are calculated at checkout based on your location and order size. Free shipping is offered on orders over $150.

Order Tracking Once your order has shipped, you will receive a confirmation email with tracking details.

International Shipping [We currently ship within Australia only. / We offer international shipping to select countries — rates and timeframes are calculated at checkout.]

Delays While we work hard to ensure timely delivery, we are not responsible for delays caused by couriers, customs, weather, or other circumstances beyond our control.

Questions If you have any questions about your shipment, please contact us at hello@terra-cotta.com.au with your order number.