We ship Australia-wide via Australia Post, with two options at checkout:

• Standard shipping - $15
• Express shipping - $22

Orders over $150 (within Australia) qualify for free standard shipping.

For international orders, shipping is a flat rate of $45.

All orders are shipped from our Sydney warehouse. Delivery times depend on your location and chosen shipping method:

• Standard shipping - 3–7 business days (NSW/metro areas typically faster, regional and interstate areas may take longer)
• Express shipping - 1–3 business days
• International shipping - 7–21 business days, depending on destination

Please note these are estimated timeframes provided by Australia Post and may vary during peak periods.

Yes, we currently ship to around 25 countries, including most major international destinations. Please note the free shipping offer for orders over $150 applies to Australian orders only.

If your country isn't listed at checkout, please contact us directly with your location and order details, we're happy to check shipping options and provide a quote on an individual basis.

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package in real time on our website or the carrier’s website

If your package is delayed, please check the tracking information for updates. If it's lost or hasn't arrived within the estimated timeframe, contact our customer support team, and we’ll assist you in resolving the issue.

We want you to love your Terra-Cotta piece. If something isn't quite right, items may be returned within 30 days of delivery for a full refund, provided they're unworn, unused, and in their original packaging with all tags attached. Proof of purchase is required. Please note sale items are final sale and not eligible for return or exchange, unless faulty.

Simply contact us at hello@terra-cotta.com.au with your order number, and our team will guide you through the next steps.

Return shipping costs are the customer's responsibility, unless the item is faulty or incorrect, in which case we'll cover the cost of return shipping and arrange a replacement or full refund

Once your return is received and inspected, we'll notify you of its approval. Approved refunds are processed to your original payment method within 5–10 business days.

Yes, if you'd like a different size, colour, or style, we're happy to arrange an exchange within 30 days of delivery, subject to availability. Items must be unworn, unused, and in their original condition with all tags attached. Simply contact us at hello@terra-cotta.com.au to get started.

You can place an order directly on our website by adding items to your cart and proceeding to checkout. Follow the prompts to enter your shipping and payment details, then confirm your order.

If you run into any issues, feel free to contact us at hello@terra-cotta.com.au and we'll be happy to help.

We process orders quickly, but if you need to make changes or cancel your order, please contact us at hello@terra-cotta.com.au as soon as possible. Once an order has shipped, modifications may not be possible.

Once your order has shipped, you'll receive a confirmation email with an Australia Post tracking number so you can follow your delivery every step of the way.

If your item arrives faulty or isn't what you ordered, please contact us at hello@terra-cotta.com.au within 14 days of delivery, and we'll arrange a replacement or full refund, including return shipping.

We don't currently offer gift wrapping, but we're happy to include a handwritten note with your order; simply let us know your message when placing your order, or contact us at hello@terra-cotta.com.au and we'll take care of it.

We would love to help you out! Please send us an email at hello@terra-cotta.com.au

You can also call us on +61 420 513 816