Refund policy

We want you to love your Terracotta piece. If something isn't quite right, we're happy to help.

Returns Items may be returned within 30 days of delivery for a full refund, provided they are unworn, unused, and in their original packaging with all tags attached.

Exchanges If you'd like a different size, colour, or style, we're happy to arrange an exchange within 30 days of delivery, subject to availability.

How to start a return or exchange Contact us at hello@terra-cotta.com.au with your order number, and our team will guide you through the next steps.

Conditions

• Items must be unworn, unused, and in original condition with tags and packaging intact
• Proof of purchase is required
• Sale items are final sale and not eligible for return or exchange, unless faulty
• Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect

Refunds Once your return is received and inspected, we'll notify you of approval. Approved refunds are processed to your original payment method within 5–10 business days.

Faulty or incorrect items If your item arrives faulty or is not what you ordered, please contact us within 14 days of delivery, and we'll arrange a replacement or full refund, including return shipping.